Based in the UK, Brindley Garages Group is a well-known car dealership offering a wide range of new and used vehicles from top brands. However, like most businesses, it receives its fair share of complaints from customers.

This article will provide an overview of the most common Brindley Garages Group complaints and how the company handles them.

One common complaint is related to after-sales service. Customers have reported poor customer service and a lack of communication from the dealership after purchasing their vehicle. Some customers have reported issues with the vehicles that have not been resolved in a timely manner, leading to frustration and inconvenience.

To address this issue, Brindley Garages Group has implemented several measures. The company has a dedicated customer service team to support customers with any issues they may encounter. In addition, the dealership’s website has a section dedicated to customer service, where customers can easily request support or report any problems they’ve encountered.

Another common complaint is related to the quality of used vehicles offered by Brindley Garages Group. Some customers have complained that the cars they purchased from the dealership had hidden issues that were not disclosed during the sales process. Customers have reported issues such as broken panels, engine problems, and electrical faults.

To address this issue, Brindley Garages Group conducts thorough inspections of all used vehicles listed for sale on its website. The vehicles undergo rigorous testing and are thoroughly examined by the dealership’s qualified technicians to ensure they meet the highest standards. In addition, customers are encouraged to take the vehicles for a test drive before making a purchase to ensure they are satisfied with the quality of the vehicle.

Another common complaint is related to the financing options offered by Brindley Garages Group. Some customers have reported feeling misled or pressured into taking on finance deals they did not understand or ultimately could not afford.

To address this issue, Brindley Garages Group has a team of dedicated finance specialists who work with customers to find a financing solution that best suits their needs and budget. The dealership’s website also features a comprehensive breakdown of the different financing options available, along with information on the associated costs and terms.

Finally, some customers have reported issues with warranties and servicing options offered by Brindley Garages Group. Some customers have reported having to pay additional fees or being denied warranty coverage for services that they believe should have been covered under their vehicle’s warranty.

To address this issue, Brindley Garages Group has a team of warranty specialists who work with customers to ensure they understand the terms and conditions of their warranty coverage. The dealership offers a range of servicing options, including routine maintenance and repairs, which are carried out by certified technicians to ensure the best possible results.

In conclusion, while Brindley Garages Group may receive its fair share of complaints from customers, the company is committed to providing high-quality service and support to its customers. The dealership is continually working to improve its customer service and address any issues that may arise. Customers who encounter any problems are encouraged to contact the dealership’s customer service team, who will work to find a satisfactory solution to any issues they may encounter.

If you are in the market for a new or used vehicle, Brindley Garages Group may be worth considering. As with any major purchase, it is important to do your research and understand the associated costs, terms, and conditions before making a purchase. Doing so will help ensure you make an informed decision and are satisfied with your purchase for years to come.